Return & refund policy

If an item is damaged or has been sent in error, we will pay for return shipping and replace the item if it is returned within 30 days purchase.

If you ordered the wrong item or changed your mind, you may return the item provided that it is in new condition and within 30 days of purchase. You will be refunded the purchase price minus a 10% restocking fee. The restocking fee does not apply to exchanges.

In the event that an order is lost in transit or goes missing upon delivery, a new order will be sent as inventory allows. Refunds will be issued for lost orders at Framebuilder Supply's discretion.

Please understand that we are not responsible for insuring compatibility of parts in an order. Builders frequently order items for different bikes and there is no way for us to know which parts are intended to go with which parts.