General shipping info & FAQs
Orders received by the following times (Pacific time) will likely go out that day.
Monday - 9am
Tuesday, Thursday - 10am
Wednesday, Friday - Noon
Orders ship Monday through Friday.
Shipping for spray paint is only available in the contiguous US and must ship by ground. If it is purchased along with other items, the entire order will ship via ground. If you want your other items faster, please order them separately and select another shipping option.
FAQs:
"I just remembered something! Can you add it to my order?"
We don't have access to your payment info, so we can't add items to your order.
If you realize that you forgot an item after placing an order, just place another order for the missing item(s) and shoot us an email at hello@framebuildersupply.com to call our attention to it. As a rule, when we encounter multiple orders to the same customer, we will combine the orders and issue a refund for any excess shipping from the additional orders. Please do not select free "local pickup" for the second order, otherwise we may need to invoice you for any additional shipping costs and that just slows things down.
"I got a USPS delivery notification but my order hasn't shown up!"
It isn't uncommon to receive USPS delivery notifications before a package is actually delivered. We're not sure if they sometimes scan the package at the post office before delivery, but typically the package shows up within 24 hours. Please let us know if the package hasn't shown up by the typical USPS delivery time the next day and we'll get it all sorted out.